Last Updated: [4-11-2026]
At CocoTailClub, we carefully pack every order to ensure your pet's clothing reaches you safely.
1. Order Processing
Orders are generally processed within [1–3 business days] after payment is successfully received.
Orders placed on weekends or public holidays may be processed on the next business day.
During sales, festive periods, product launches, or other high-volume periods, processing may take longer.
2. Shipping Time
Once your order has been dispatched, estimated delivery times are:
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Within India: approximately [3–7 business days]
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Remote or difficult-to-reach locations: delivery may take additional time
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, strikes, incorrect addresses, or other circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
We may occasionally offer free shipping or promotional shipping rates.
4. Order Tracking
Once your order has been dispatched, we may provide tracking information through email, SMS, WhatsApp, or another available communication method.
You can use the tracking information provided by the courier to check your shipment status.
5. Incorrect or Incomplete Address
Customers are responsible for providing an accurate and complete shipping address, phone number, and other delivery information.
If an order is returned because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply for re-shipping.
6. Delayed Orders
If your order has not arrived within the expected delivery period, please contact us at:
Email: [Your Email Address]
Please include your order number so that we can investigate the shipment with the courier.
7. Damaged Packages
If your package appears damaged at the time of delivery, please take clear photographs/videos of the package and product before disposing of any packaging material.
Contact us as soon as possible at [Your Email Address] with your order number and supporting photographs/videos.
8. Lost Shipments
If a shipment is marked as delivered but you have not received it, please contact us promptly. We may contact the courier to investigate the delivery.
Resolution will depend on the courier's investigation and the circumstances of the shipment.
9.Contact
For shipping-related questions, please contact:
CocoTailClub
Email: [cocotailclub@gmail.com]