Refund & Return Policy

Last Updated: [4-11-2026]

At CocoTailClub, we want you and your pet to be happy with your purchase. If there is an issue with your order, please contact us so we can help.

1. Return Eligibility

We accept returns for eligible products when:

The product is unused and unworn
The product is in its original condition
The product has not been washed, altered, damaged, or otherwise used
Original tags, packaging, and accessories are included, where applicable
The return request is made within [7 days] of delivery

Products that do not meet these conditions may not be eligible for return.

2. Size Exchanges

If you have ordered the wrong size, you may request an exchange within [7 days] of delivery, provided the product is unused, unworn, and in its original condition.

Customers may be responsible for return and/or re-shipping charges for size exchanges unless the wrong product or incorrect size was sent by CocoTailClub.

We strongly recommend checking our size guide before placing an order.

3. Damaged or Defective Products

If your product arrives damaged or has a manufacturing defect, please contact us within [48 hours] of delivery.

Please provide:

Order number
Clear photographs of the product
Clear photographs/video of the packaging, where relevant
A description of the issue

After reviewing the issue, we may offer a replacement, exchange, repair, store credit, or refund, depending on the circumstances.

4. Wrong Product Received

If you receive a product different from the one you ordered, please contact us as soon as possible.

After verification, we will arrange an appropriate resolution, which may include replacement or exchange.

5. Non-Returnable Products

Unless required otherwise by applicable law, the following may not be eligible for return:

Products that have been worn or used
Washed products
Products damaged after delivery
Customized or personalized products
Products altered at the customer's request
Products returned without the required information or packaging
Products outside the applicable return period

6. Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will generally be processed to the original payment method, where technically possible.

Depending on the payment provider or bank, the refund may take additional time to appear in your account.

7. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which CocoTailClub is responsible.

Return shipping charges may be the responsibility of the customer for reasons such as change of mind or incorrect size, subject to applicable law and the specific circumstances of the order.

8. Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, or shipped may not be cancellable.

9. Refund Exceptions

A refund may be refused where the returned product does not meet the eligibility requirements described in this policy or where there is evidence of use, damage, alteration, or misuse.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.